Refund policy
What we refund, and when.
In force since 18 August 2026 · FEUDO® Group
The exploration call, USD 100
Refundable in full within 14 days of payment, on one condition: the call has not taken place yet. Ask for it and it goes back to the same card, no explanation required.
The buyer’s guide stays with you either way. It reaches you the day you book and we do not ask for it back.
If the call already happened, the USD 100 is not refunded. What it does instead is credit: it comes off the USD 300 that opens buyer representation, if you decide to go on.
Everything else
Purchase reviews, buyer representation and field work are quoted and agreed in writing before any work starts, and that agreement states what happens if either side stops. Work already delivered, a review already issued or a trip already taken, is not refunded.
How to ask for one
Reply to the Stripe receipt that arrived at your email, or write to [email protected]. It goes back to the card you paid with. Stripe usually takes five to ten business days to show it on your statement, and that timing is the bank’s, not ours.
Nothing here is shipped
We sell time and documents. There is nothing to return, so there is no return policy, only this one.
Politica de reembolso
La llamada de exploracion, USD 100
Se reembolsa completa dentro de los 14 dias posteriores al pago, con una condicion: que la llamada no se haya realizado. La pides y regresa a la misma tarjeta, sin que tengas que explicar nada.
La guia del comprador se queda contigo en cualquier caso. Te llega el dia que reservas y no la pedimos de vuelta.
Si la llamada ya ocurrio, los USD 100 no se reembolsan. Lo que hacen es acreditarse: se descuentan de los USD 300 que abren la representacion de compra, si decides avanzar.
Todo lo demas
Las revisiones de compra, la representacion y el trabajo en campo se cotizan y se acuerdan por escrito antes de empezar, y ese acuerdo dice que pasa si cualquiera de las dos partes se detiene. El trabajo ya entregado, una revision ya emitida o un viaje ya hecho, no se reembolsa.
Como pedirlo
Contesta el recibo de Stripe que te llego al correo, o escribe a [email protected]. Regresa a la tarjeta con la que pagaste. Stripe normalmente tarda de cinco a diez dias habiles en reflejarlo, y ese plazo es del banco.